Andy contrasts barcelona restaurants with other establishments where employees are "told how to answer a phone and how to set a table and how to greet guests and it's all in giant books that they have to memorize." barcelona's more relaxed work rules could help it achieve:
Barcelona's more relaxed work rules could help it achieve relational coordination - the social processes and the human interactions support the coordinating process and task integration. The relational coordination includes communication and relationships in order to achieve the same goal.
