How should you respond to the customer's feedback about your online store?
a) We've invested a lot in our online store and think it's just as good as the actual store.
b) Thank you so much for sharing your positive feedback. I hope you'll say hello next time you are in the store.
c) We apologize for any inconvenience. We'll work on improving our online store's engagement and charm.
d) Don't respond. Let neutral posts be.