Respuesta :
It is true that personal selling and the customer service are important in both domestic and the international markets.
What is personal selling?
When a salesperson meets with a potential client to seal a deal, they are engaging in personal selling. Many salespeople follow a sequential sales process that typically has nine steps. For the entirety or a portion of the sales process, some salespeople write scripts. The sales process can be applied to telemarketing as well as in-person interactions. Personal selling can be defined as the direct, one-on-one engagement between a salesperson and a potential customer, during which the latter learns about the latter's needs and strives to address them by giving the customer the chance to purchase something valued, such as a good or service. The expression can also be used to describe a situation in which a company uses its sales force as one of its main channels for communicating with its customers.
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