1) Mrs. Luella Bates Washington is a stern but immensely generous woman. When Roger attempts to rob her, she refuses to let Roger run off after his bungled robbery.
2) Roger is described as a “fourteen or fifteen, frail and willow-wild in tennis shoes and blue jeans.” He has a dirty face that Mrs. Luella makes him wash.
3) Mrs. Luella Bates Washington influences Roger through compassion, care, and generosity. She took him in and got him washed up instead of taking him to the police Roger will be strong and courageous and find ways to develop a better life for himself. Roger was being nice to her as she was dragging him, although Roger said he wanted to be let out of her grip.
Hope this helps!
