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Answer:
Over the last two years, small businesses have taken to the electronic space as a means of expanding their businesses.
This e-commerce trend experienced an upward spike during the C-19 Pandemic. As businesses were forced to operate remotely, necessity which is the mother of invention, started to thinking of ways to restructure their businesses to operate more electronically using a wide array of online tools and technology.
In a recent survey, 10 out of 50 businesses said they were not reverting back to their former model of operations as they had realised that it was completely unnecessary.
Top reasons given are:
- Given the shedding of operation load and streamlining to basic functions whilst retaining the quality of product and or service, they also shed a lot of costs which increased their bottomline;
- emote service deliveries enabled them to get into more territories that they couldn't access prior to the C-19 pandemic. Thus leading to an expansion of clientele/market share.