This firm which has twenty years’ experience in this business is the first choice for all individuals and companies that want quality service. You have on the contrary, observed that many of the management practices have not developed precipitously as situations in the business environment warrant. The accountant confirmed this by saying in the last general meeting that a certain percentage of San’s profit margin is being lost because of this situation. She gave the example that the surveying department spent eight labor hours generating data that had been generated two weeks ago by another unit. Due to the fact that the surveying department did not know that the data had already been created, a substantial effort was wasted and this has been a recurrent problem. In addition, the increase in demand of the services of San’s Consulting has placed significant pressures on the five managers whose duties are not clearly defined. For instance, you have observed that any of these managers perform duties in the operations department as well as any other unit within the firm. They are not able to perform all the functions required of them due to the ineffectiveness of the organizational structure. You and the members of your group are expected to write a report to the top-level management team regarding your analysis of the situation in the firm. Questions 1. Explain which of the four main management functions is/are not operating as it/they should within the firm?

With the increase in workload, management is unable to establish an effective planning of workers needed to carry out the tasks, therefore having an ideal serial investment in training and development so that the work becomes more qualified, it would also be ideal to recruit more workers to supply the work load.

2- Planning:

With the increase in demand, it is necessary for management to develop strategies and establish organizational goals and objectives.

3- Direction:

The creation of adequate communication channels will be essential so that there is a greater targeting of employees in order to achieve the company's objectives, it is necessary to have guidance and direction as to the efficiency and productivity that the company expects from employees.

4- Organization:

The management must coordinate the different organizational functions and departments, providing the financial and human resources necessary to carry out the organizational tasks. Communication must also be clear and direct, so that there is greater understanding and commitment from employees.