Answer: (D) Problem recognition
Explanation:
The problem recognition is refers to the one of the stage of customer purchasing decision process that recognize the actual requirement of the products and the services in an organization.
This process is also known as the identification the actual customer requirement by understanding the user needs carefully.
According to the given question, Maricela is basically talking about the problem recognition stage of the purchasing decision process in an organization.
Therefore, Option (D) is correct.
