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Jones and Johnson, a law firm, is expanding to incorporate three conference rooms and two executive waiting lounges in its office. Which of the following dimensions of servicescape is the firm addressing?

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jepessoa

Answer:

Space layout and function

Explanation:

The three dimensions of servicescape include:

  1. Ambient conditions: air quality, room temperature, smell, music, lighting, etc.
  2. Space layout and function: how equipment and furniture are laid out and arranged.
  3. Signs, symbols and artifacts: corporate logos, decoration styles (including color), signs, etc.

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