Answer: There are several factors that need to be considered while delivering the bad news some of which are careful explanation, deadlines for change, direct message and showing of concern.
Explanation: The above points can be explained as follows :-
a. An honest explanation should be given to the receiver behind the delay in product and reasons should be mentioned .
b. The deadlines and action decided to be taken for not repeating such delay in future again should also be explained.
c. The message should be delivered in plain language that could be easily understood.
d. concern and apology should be shown while delivering the message to whom the delivery is to be made.
