Fiona manages 10 call center employees. She wants to measure and improve call metrics. For any given day, she has these records for each employee:
1. Number of work hours
2. Total number of calls .
3. Duration of each call Assume Fiona doesn't have any additional data.
What can she figure out? Select all that apply.
a. Hour of the day with the most call traffic
b. Times of clay when employees take breaks
c. Total number of calls last month that took at least 5 minutes
d. Average number of calls per hour
e. Employee with the highest oustomer satisfaction
f. Munth-over-monch change in average number of calls per employe