Role Play 1 - Handling refusal of entry. Scenario 1: You are the Duty Supervisor in The Righteous Roulette Room. It is 9:00 PM, and the licensee is not available and will be away for the next two days. A gaming attendant has just advised you that a self-excluded person was detected in the Room and was asked to leave by staff. The customer complied with this request but is now outside the main gaming entrance demanding to see whoever is in charge so they can get back into the gaming room. Staff tell you the patron knows they have the right to terminate the agreement they have with The Righteous Inn but are not sure how to do it. What should you do?
A) Identified the nature of the dispute:... (Scenario continues)
B) Managed and resolved the issue:... (Scenario continues)
C) Acknowledge the patron's concern and try to facilitate resolution
D) Direct the patron to contact The Righteous Inn's administration office