scenario and choose the correct action you should take:
Mad at me Mandie
Mandie returned a dress to Your Fashions Boutique. You were available to assist Mandie when she arrived. It is your company's policy that returns must be made
within 10 days. Mandie purchased the dress a month ago and indicates that she needs to return the dress because it is too small. When you explained the
company's policy to Mandie, she became angry and began to yell. What is the appropriate way to handle this situation?

A.Share with Mandie that you will make an exception and accept the return.

B.Remain calm and try to find a point of agreement. If an agreement cannot be reached, inform Mandie that you will contact the manager so she can express
her concerns at a higher level.

C.Seek help from another employee.

D.Yell back at Mandie and request that she calm down.